Shipping Policy
Shipping is arranged for the delivery country and agreed product configuration. Before payment, the accepted quotation or PI must confirm delivery terms, shipping method, freight, lead time and any buyer-responsibility charges.
Processing and dispatch
Planning estimates are 3–7 business days for confirmed in-stock standard goods and 25–30 business days for made-to-order/project production, counted after the required payment and final specifications are confirmed. They are not a representation that a particular SKU is in stock or a guaranteed dispatch date. Large, mixed, branded or specially configured orders may take longer; the written PI must state the order-specific estimate before payment.
Transport methods and transit estimates
Depending on the destination, weight and quotation, available arrangements may include sea freight, air freight, courier or buyer-appointed collection. Planning transit ranges after dispatch are 20–60 days for sea freight, 7–15 business days for air freight and 5–10 business days for courier. These are estimates, not delivery guarantees, and exclude destination customs and any separately arranged inland handling. Tracking or shipment details are provided when available from the carrier.
Freight, duties and services
There is no general free-shipping offer. Freight is quoted based on destination, volume/weight and service; a website freight calculation is an estimate, not a carrier quotation. USD 0 freight under EXW means buyer-arranged freight, not free delivery. EXW, FOB, CIF and other terms are governed by the agreed PI. Taxes, duties, clearance, destination handling, inland delivery, unloading and installation are included only where expressly stated. A DDP quotation must identify the agreed duties and tax treatment rather than relying on a generic website estimate.
Delivery information and access
The buyer must confirm the consignee, address, contact details, import eligibility and access suitable for large equipment. Delivery to an address does not include upstairs carrying, lifting equipment, assembly or installation unless agreed. Avoidable re-delivery, storage or access costs caused by incorrect buyer information may be charged only where properly disclosed, documented and legally permitted.
Delays, damage and non-delivery
Production changes, port congestion, weather, customs inspections and public-health or pandemic restrictions can affect schedules. SQF will communicate material delays and discuss revised arrangements. This notice does not eliminate mandatory cancellation or refund rights. Inspect packaging and products promptly and retain carrier records. Contact stuart@sqfbilliards.com with the order number for delay, damage or non-delivery concerns; remedies follow the contract and applicable law.